Lobatse Pharmacy uses personal information to provide its online pharmacy services, manage customer requests and fulfil orders. This policy explains the information we use, why we use it and how to contact us about your privacy.
Account and order information
We use information such as your name, email address, telephone number and delivery address to manage your account, communicate with you and fulfil your orders.
Order records include the products ordered, prices, delivery details, payment status and transaction references. We also record acceptance of the applicable checkout policies when you place a new order.
Prescription and medical-aid information
Our prescription service collects the prescription and medical-aid card requested as part of your submission. The separate self-medication service collects a medical-aid card and records pharmacy review decisions and product-shopping allowance usage.
These submissions may contain health information and medical-aid membership details. Please provide only the documents and information needed for your request.
How we use your information
We use relevant information to:
- Create and manage customer accounts.
- Review prescription and self-medication requests.
- Support medical-aid eligibility verification.
- Manage product availability, orders and delivery.
- Maintain payment records and reconcile transactions.
- Review cancellations, returns and refunds.
- Respond to enquiries and provide order updates.
Access and protection
Access to customer records and private documents is restricted through account ownership checks and staff permissions. Authorized pharmacy staff access information relevant to their responsibilities.
We use technical and access controls to protect information. However, no website, storage system or method of electronic transmission can guarantee absolute security. Please keep your sign-in details private.
Website hosting and storage
Our production website uses Amazon Web Services (AWS) for application hosting, database storage and file storage. These services include EC2, RDS PostgreSQL and S3. CloudFront is used to deliver public product images.
Prescription and medical-aid documents are held separately from public product images and are accessed through authorized website features.
Payment information
We retain payment-status information and transaction references needed to administer the payment methods available at checkout, reconcile orders and respond to payment or refund enquiries.
Where an online payment service is made available, information required to process the transaction may also be handled by the payment provider under its own privacy terms.
Cookies and essential website features
The website uses essential cookies and session features to support sign-in, your shopping basket, checkout and the selected self-medication request. Request-verification cookies help protect form submissions.
Disabling essential cookies may prevent these features from working correctly.
Keeping your information
We retain information needed to manage accounts, fulfil orders, handle pharmacy requests, maintain relevant records and resolve payment or refund enquiries. Retention depends on the type of information and the purpose for which it is held.
A deletion request may require review where records are still needed for an ongoing service, transaction or applicable record-keeping requirement.
Privacy enquiries and requests
To ask about access to, correction of or deletion of your information, please use the telephone number or email address on our Contact page.
We may need to verify your identity before discussing personal information or acting on a request. We will assess your request and explain any information or records that need to be retained.