These terms explain the use of the Lobatse Pharmacy website and the conditions that apply when submitting requests or placing orders. Please read them together with our delivery, cancellation and refund, and privacy policies.
About Lobatse Pharmacy
LOBATSE PHARMACY operates this website in Lobatse, Botswana. Our pharmacy is located at Plot 250, Town Centre Lobatse. Our telephone number, email address and postal details are available on our Contact page.
Your account and contact details
Please provide accurate account, contact, recipient and delivery information. Keep your sign-in details private and contact the pharmacy promptly if an order or delivery detail needs correcting.
Orders and product availability
Products are subject to availability. An order confirmation acknowledges that your order has been submitted; fulfilment remains subject to stock availability and any applicable pharmacist review.
If you need help with a product or an existing order, please contact the pharmacy and include your order number where available.
Prescription submissions and medical aid
Our prescription submission service allows you to send prescription documents to the pharmacy for review. Please provide the prescription and medical-aid card requested by the service.
Pharmacy staff review submissions and communicate their decision. Submitting documents does not guarantee medicine supply or payment by a medical-aid scheme. Eligibility and scheme payment remain subject to verification and any required scheme approval.
Self-medication product-shopping allowance
Self-medication requests are submitted separately using a medical-aid card and are reviewed by the pharmacy. Where approved, the product-shopping limit and remaining allowance are shown in your account.
Eligible product purchases through this service are limited to the remaining allowance. Product totals reduce the allowance; delivery charges are assessed separately.
The allowance is a product-shopping limit. It is not a discount, a payment or funded credit, and it does not automatically settle the order. Checkout shows the amount payable and the available payment methods.
Prices and payment
Prices are stated in Botswana pula (BWP, displayed as P). Checkout shows the products, applicable delivery charge and total amount payable before you submit your order.
Payment methods currently available for your order are displayed at checkout. Cash on delivery is available where enabled. Online payment may be used only when it is offered at checkout.
Where online payment is offered, you will also be asked to acknowledge the applicable cancellation terms before proceeding.
Delivery
Delivery within Lobatse, Botswana is free. Delivery to other supported addresses in Botswana costs P170 per order. These charges also apply to orders placed through the self-medication service.
Please review your delivery address and the charge shown at checkout. Further information is available in our Delivery Policy.
Cancellations, returns and refunds
Cancellation requests, medicine returns and refunds are handled in accordance with our Cancellation & Refund Policy. Cancelling an order does not itself confirm that a return has been accepted or a refund approved.
Once your refund has been approved by the pharmacy, we aim to process it within 2–3 business days. The time taken for funds to appear in your account may vary depending on your bank or payment provider. Please see our Cancellation & Refund Policy for details.
Privacy and policy acceptance
Our Privacy Policy explains how we use account, order, prescription and self-medication information. Accepting these terms does not constitute consent to receive marketing communications.
Health information
Website information does not replace advice from a pharmacist or another qualified healthcare professional. Please seek advice about product suitability, interactions, directions and safe use where needed.
Your rights and assistance
These terms do not exclude any consumer rights that apply to you. If you have questions about the website, a submission or an order, please contact the pharmacy.